Hey, look what turned up today…

The elusive Lucio. And also my EdBookFest tickets.

And can I just say that the World of Books customer service reps have been amazing?

They could have just refunded me for the book, but they actually tried to find it, double-checked that it was the right one, and sent it without really that much delay at all. They also responded to emails within a few hours, with proper responses, not just “we received your email and will look into it”.

It is easy to draw attention to bad customer service when it happens, but I love when things go well and I love it even more when I can share a good seller experience.